Fastest
Live Chat
Available 24/7 with a typical first response under one minute. Open chat from the player area or from any page on the site.
Open ChatSpinpolo Support - 24/7 Help Desk
Live chat in under a minute, email replies in under an hour, escalations resolved inside four hours - here is how to reach the Spinpolo UK team.
How to Reach Spinpolo Support
Detailed
For documents, account-specific questions and anything that needs a paper trail. We aim to reply within one hour.
Forms
Contact Form
The contact form inside the player area is monitored 24/7 and is the right place to attach screenshots or KYC documents.
Open FormSpinpolo Response Times
| Channel | Target response | Availability |
|---|---|---|
| Live chat | < 1 minute | 24/7 |
| < 1 hour | 24/7 | |
| In-app contact form | < 1 hour | 24/7 |
| Escalations / complaints | < 4 hours (first contact), 7 days (final response) | Mon-Fri |
Frequently Asked Questions
How do I register a new account?
Tap the Register button in the top-right corner, enter your email, set a strong password, confirm you are 18+, and complete the welcome questionnaire. Verification can be done later but is required before the first withdrawal.
Which deposit methods are available?
Visa, Mastercard, Apple Pay, Google Pay, Skrill, and the major cryptocurrencies (BTC, ETH, LTC, DOGE, USDT, TRX). All in GBP for fiat or crypto-equivalent for digital assets.
How do bonuses work in plain English?
Opt in via the cashier, deposit the qualifying amount, then play through the wagering requirement before withdrawing any winnings. Each bonus has its own page with the exact wagering, max bet and expiry rules.
What documents are needed for KYC?
A government-issued ID (passport, driving licence or national ID card) plus a proof of address dated within the last 90 days (utility bill, bank statement or council letter). For larger withdrawals we may request a source-of-funds document.
How long do withdrawals take?
E-wallets and crypto: under 24 hours. Cards: 1-3 business days. The clock starts once compliance has approved the transaction.
Can I self-exclude from Spinpolo?
Yes. You can set deposit, loss and session limits in the player area, take a cooling-off period (24 hours to 6 weeks) or self-exclude for 6 months, 1 year, 2 years or 5 years. UK players can also use GamStop, which we honour automatically.
How do I close my account?
You can close your account from the player area's account settings, or by emailing support. Any balance is paid out to the source of your most recent deposit after KYC.
I have a technical issue with a game - what do I do?
Open live chat and quote the game name and round ID (visible in the game's history view). Our team can pull the provider log within minutes and arrange a credit if the round did not complete correctly.
Play Responsibly
Spinpolo is built for entertainment, not as a way to make money. We work alongside the leading UK responsible-gambling organisations:
- GamCare - free advice, support and counselling for anyone affected by problem gambling.
- BeGambleAware - the UK's leading charity dedicated to keeping people safe from gambling harm.
- GamStop - the UK's national self-exclusion scheme. Spinpolo enforces GamStop registrations automatically.
Play responsibly. 18+. BeGambleAware.org · GamStop