Privacy Policy

Last updated: 2026. This Privacy Policy explains how Spinpolo Gaming Ltd ("Spinpolo", "we", "us") collects and processes your personal data when you use spinpolo.uk.net. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We collect: account data (name, date of birth, address, email, phone number), verification data (ID document, proof of address, source-of-funds documents when required), transaction data (deposits, withdrawals, bonus history, game-play history), device and connection data (IP address, browser, device fingerprint), and communication data (chat transcripts, emails, contact-form messages).

2. How We Use It

• To operate your account, process transactions and provide customer support.
• To verify your identity, age and source of funds in line with UK regulations.
• To detect and prevent fraud, money laundering and problem gambling.
• To improve our games, promotions and overall product experience.
• To send service notifications and, with your consent, marketing communications.

3. Cookies

We use strictly-necessary cookies to keep you logged in, plus optional analytics and marketing cookies that you can accept, reject or fine-tune via the cookie banner. Detailed cookie information is available on the cookie-preferences screen accessible from the footer.

4. KYC and AML Data

Identity documents and source-of-funds evidence are stored encrypted in our compliance vault. Access is restricted to audited compliance and AML staff. We retain this data for the duration of your account plus the period required by UK law (typically five years after the closure of the account).

5. Marketing & Opt-out

You can opt out of marketing communications at any time via the player area, by clicking "unsubscribe" in any marketing email, or by replying STOP to a marketing SMS. Service notifications (e.g. security alerts, payout confirmations) will continue even after you opt out.

6. Data Retention

We retain personal data only for as long as we need it to operate the service, meet legal obligations or defend legal claims. Standard retention periods are: account data (account lifetime + 6 years), KYC and AML data (5 years after account closure), transaction data (7 years after the transaction), and chat/email logs (3 years).

7. Your Rights Under UK GDPR

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion where legally possible, object to certain types of processing (including profiling for marketing), restrict processing, and request portability of the data you provided. To exercise any of these rights, contact our DPO - details below.

8. Data Transfers

Some of our payment, anti-fraud and customer-support providers may be located outside the UK. Where this is the case, we rely on UK GDPR-approved transfer mechanisms (Standard Contractual Clauses, UK International Data Transfer Agreement) and conduct transfer risk assessments to make sure your data is protected to UK standards.

9. Contact our DPO

For privacy questions, data-rights requests or complaints, contact our Data Protection Officer at [email protected] with subject line "Data Protection". You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

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